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Aug 15 2013

The Difference Between Wisdom and Knowledge

Some  of you may not know this, but there is a major difference between wisdom and knowledge.

In order to illustrate that difference, let me begin by telling you a story about myself, and 3 other people I know. Not to toot my own horn or anything, but all 4 of us tested genius level on IQ tests when we were younger. That’s four people with a good amount of knowledge in their heads.

Can you guess where we’re at today? Surely we would all grow up to become very successful adults. Right? Well, here’s the truth.  Read the rest of this entry »

Jul 31 2013

Effective Management Tools: How to Deal With an Angry Customer

Anyone who has ever worked in the customer service industry can tell you the number one dreaded customer interaction of all: the angry customer.

Part of being an effective manager, is knowing how to properly deal with the occasional upset customer. I have put together the following tips based on years of experience, both working in customer service related jobs, and occasionally being an angry customer. I’ll begin with telling you about an incident I had a few days ago, which actually sparked the idea for this article.

The other day, my wife and I, while attending a large equestrian event, stopped by the vending booths around lunch time to get something to eat. Amongst the various food vendors that lined the area, was one set up by a local noodle shop in Whitefish MT — who shall remain unnamed — that my wife and I had been wanting to try for quite some time. We had heard lots of great reviews of the place, and their noodles looked and smelled AMAZING!

We ordered something they called a “Stinger,” which was supposed to be spicy noodles with chicken and vegetables, that cost $9.00 each. Well, apparently they were almost out of those, so instead of saying “I’m sorry, we’re out of those ones” or “would you mind waiting a little bit while we make more?”, the woman at the counter simply added more plain noodles (about 8x what was left in their previous batch) and mixed them in, without adding more sauce or vegetables. Needless to say, they tasted terrible (think ramen noodles without the seasoning packet, and just a little hint of pepper.)

Two bites later, not wanting to make a scene in front of their large line of customers, I ordered a cheeseburger next door, and after making sure the noodle vendor was looking, dumped my entire box of noodles in the trash in front of her before walking away. Later that afternoon when we returned home, I left a less than favorable review on their facebook page – a tactic that normally works quite well to resolve a problem. That is IF the business has good management.

Here’s what happened next: Instead of issuing an apology, or offering to make it up to us by refunding our money or comping us a meal at their restaurant (as I did not get what I paid for,) they deleted my comment, did a search on me, found this site, and made a backhanded jab at me through a comment left on one of my articles.

Now, let’s do a breakdown of where they went wrong.

 

First, they Read the rest of this entry »

Dec 06 2012

Who is the One Percent? Surprisingly, It Could be You!

Lately it seems there has been a lot of controversy over the whole topic of the 1% controlling 99% of the world’s wealth. The other day when I was pondering on the subject, I had an epiphany that completely revolutionized the way I look at the situation. While the numbers do sound somewhat astonishing, once you do the math, it really doesn’t seem that unrealistic. It actually makes a lot of sense, and it should also serve to encourage you as well.

For those who may not know, percentages work on a scale of 1 to 100, with 100 being the “whole” number, and 1 being the parts that make up the whole. So 1 percent really only means 1 out of 100. With that in mind, lets think about the 1 percent of the population who have 99 percent of the world’s riches. That means that 1 out of every 100 people are in the top income bracket.

What this means, is Read the rest of this entry »

Aug 22 2012

Finding Happiness: Learn To Be Happy with Yourself

I don’t know what it’s like in the rest of the world, but I know that here in the U.S. the majority of us seem to be very unhappy people. Sure we may laugh and have a good time. We may even seem friendly. But there is an underlying unhappiness that is almost tangible.

 
The problem is that we are driven to consume, to buy THINGS and derive our happiness through those things. We rely on outside sources to make us happy. We use things like money, a nice big house, a brand new car, the latest technology, the hottest styles of clothing, friends, a girlfriend/boyfriend/spouse (that last one is the worst place to look for happiness… just kidding. shhhhhh, don’t tell my wife! I LOVE YOU SWEETIE!) to try and make us happy, but the thing is, it really doesn’t. It may take our attention off of our unhappiness for awhile, but we’re only fooling ourselves into thinking that we’re happy. We may surround ourselves with things that will have our attention 100% of the time, but we still have that unhappiness underneath. Remember that saying “money can’t buy happiness”? This is what it’s talking about.

 

But why do we look for outside sources to make us happy? Read the rest of this entry »

Aug 06 2012

Learn To View Everyone as Potential Friends, Not Enemies

I just thought of another very useful hint for making friends, while I was at the supermarket last night. If you had the same problems that I did growing up (or even in your adulthood,) where people would pick on you constantly, then you’ve probably developed some trust issues. When you’re in a public place where you will meet people, do you try and keep from acknowledging people or looking them in the eye? If someone catches your gaze, do you look away? This seems to be a natural response for people like us. A defense mechanism of sorts. We tend to put up a wall to try and keep people away, and therefore keep ourselves from getting hurt.

Another contributing factor to this, is something we are taught as children. All throughout our childhood, we are told that strangers are bad and that they are to be avoided. I think some of this actually carries on into our adulthood, and can have an affect on how we interact with others.

The next time you’re out in public: Read the rest of this entry »

Aug 01 2012

Beware: The Road To Success May Be Paved With Lonliness

If you are the type of person who is just starting out on your journey of success, you’ve  set goals for yourself and your life, and you wish to focus on and achieve them, be warned: you are likely going to lose friends along the way.

It’s sad, but true. And it happens for various reasons. So before you head out on your journey to make it big, be sure to ask yourself if you are actually willing to lose friends and family over the life you want to create for yourself.

First and Foremost

Reflect for a moment on your various friends and family members. Are any of them the negative type? Do they ever say or do anything to discourage you from doing the things you want to do? Do any of them tell you that you can’t do something, that you’re not capable of it? Or maybe they’re a little less harsh about it and say that it’s not likely going to happen. Does anyone come to mind? Anyone? If you couldn’t think of anyone who’s like that, you’re either very lucky, or you didn’t think hard enough. If you did think of someone… Read the rest of this entry »

Jul 27 2012

Six Tips For Making New Friends

From the time I was a child up into my teens I didn’t have a lot of friends. This was mainly due to the fact that I didn’t understand quite how to make new friends. The other problem was that I also didn’t know how to keep the ones I already made. Getting people to like you is much easier than making them continue to be friends with you. Fortunately for me I have learned the art (and yes it is an art) of how to make friends. Unfortunately not everyone can make friends with others quite so easily.  So for those out there who, like me when I was younger, have a hard time making friends, I have composed a list of tips on how to make new friends (and keep them.)

 

1. Don’t Act Desperate!

First and foremost, nobody, and I mean NOBODY likes a clingy person, so it’s important that you don’t come off like “please be my friend.”  I have personally been turned off by so many people who’ve desperately begged for acceptance. On the other side of the coin, I had trouble making friends when I was younger because I did the same thing.

Therefore it is very important that one appear confident when approaching other people. Notice that I didn’t say you have to be confident, only that you need to appear as such. While it is much better to work on gaining self confidence, one can still get nearly the same results by faking it. Don’t act like you are afraid of people when approaching or interacting with them.

 

You may come off as nervous the first few times you try to fake your confidence, but don’t worry, the more you do it, the more comfortable it will become. Before you know it, you will have actually gained some measure of self confidence. Ever hear the term “fake it till you make it”? This is what they’re talking about. Read the rest of this entry »

Jul 23 2012

What is Success?

I would like to start out this post with a question: What is success?

When it comes to people, many think that the definition of success can be summed up as someone who makes a lot of money. I propose the idea that success means so much more than that.

Sure making a lot of money can be part of being successful, but it is not a qualifying factor in making that determination. Here’s why: a person can make a lot of money, own a large house and drive a brand new sports car,  but he’s putting all his time and energy into his job. As a result he could have a bad relationship with his wife, no friends, and no life outside of his job. Would you call that successful? A person that works his life away and dies, and all he leaves behind him as a legacy is the loads of money he made for the company he worked for? Is that success? I don’t think so.

I would describe a successful person as someone who Read the rest of this entry »

Jul 20 2012

How to Deal With a Job You Hate

This post was inspired by Wesley Wiley’s What To Do When You Hate Your Job
article over at Debt To Life (if you get the chance you should definitely check it out.)

 

This started out as a comment on his post, but then it kept growing and growing, so I decided I should probably just post my own article. After all, I’ve been suffering from lack of inspiration lately. And when inspiration strikes, one should take full advantage of it.

A few years ago I landed a decent job that I really enjoyed, and  was very good at. As time progressed, my aptitude for the work helped me work my way up into a supervisory position rather quickly. The only problem was that by that time, I no longer enjoyed my job.

I think this is a type of scenario that a lot of people have when it comes to their jobs. They start a new job and really enjoy it to begin with, but as time passes, they start to hate it more and more. But what causes people to go from loving their job to hating it? Read the rest of this entry »

Jul 13 2012

The Best Cure for Sunburn

So I think I have found what is probably the best cure for sunburn! It’s a natural remedy and an item that most people keep in their houses. What is this cure am I referring to? Keep reading to find out more.

After three hours at the beach the other day, I ended up with a sunburn that was on the verge of blistering (think cooked lobster, that’s about how red I was.) It was so bad that even with a tee shirt on, it still hurt to go outside.
I spent the entire next day using Bactine (a numbing medication.) I also kept a cold wet shirt on my shoulders to help dull the burning sensation. And after having my wife apply moisturizing lotion to my shoulders so I could try and get some sleep (which didn’t really help all that much,) I decided that I needed a better solution. Read the rest of this entry »

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